City of Grovetown City Hall at 103 Old Wrightsboro Road, Grovetown, Georgia.

We have lived in a number of cities all across the state of Georgia and we've never experienced such terrible service from a municipal water department of all places. Water was one of the first bills we set up when we moved here a few months ago and we were told we'd receive the bills in the mail, which is standard for water bills. Well here we are in February and we've still yet to receive a bill in the mail and in fact we woke up this morning to discover our water had been cut off. My husband went up to the water department to find out what was going on and they said we hadn't paid our bill to which he responded they hadn't sent us any bills since we moved in. To this they responded that this "happens sometimes" and that we're supposed to go up there if we haven't received a bill and in the meantime we had to pay ANOTHER activation fee to get the water cut back on in addition to paying our balance. I have never encountered a water service --or any service--where the onus is on the customer to remember ask for a bill. That makes ABSOLUTELY no sense. It just comes across as if they are trying to scam people out of money and take advantage of the transient population in this area. I think they need to work on being much more transparent and they need to actually MAIL BILLS like they're supposed to without waiting to be prompted or approaching it with this "not our problem" attitude. It is frustrating to say the least that in addition to all of the other things my husband and I have to remember in our hectic lives that we have to remember to ask for monthly bills because the water department here expects customers to do their job for them. To sum it up they do a poor job of communicating with customers and this is probably exacerbated by the fact that residents don't have options regarding what water service they use.

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